Can a product be returned?
Once dairy products leave our farm, we are not able to accept returns. When dealing with a perishable product, ensuring that the cold chain was never broken is required. When it leaves our hands, we are unable to guarantee that the product is safe for resell.
What shipping provider do you use?
We ship via FedEx.
Can you ship to my post office box?
We cannot ship to P.O. Boxes. Please make sure you verify that the shipping address is correct and can be delivered to. If you have special instructions, please add them in the comment section when you checkout. Once your order leaves our farm, we can not control what the shipping company does, so making sure the address and delivery details are correct before we ship is very important.
When can I expect my order?
All orders are packed on our small family farm, not in a warehouse by machine. We only ship on Monday and Tuesday. This ensures that all perishable products will be received prior to the weekend. We try to process every order within 7 to 10 days, if not sooner. You will get an email with tracking information as soon as your order leaves our farm. We work hard to ship orders as quickly as possible.
How is my order kept cold during the shipping process?
Each box shipped from our farm packed with reusable ice packs to keep it cold.